We are looking for an AI Operations & Governance Manager responsible for managing, monitoring, and controlling the use of artificial intelligence tools across the company. The selected person will oversee tools such as ChatGPT, Cursor, Claude, Gemini, GitHub Copilot, and other AI platforms used by employees. The objective of this role is to ensure that AI tools are used securely, efficiently, cost-effectively, and only for approved business purposes.
Key Responsibilities
- Maintain a complete record of all AI tools being used across the company.
- Identify which employees and departments are using each AI platform.
- Manage company AI accounts, subscriptions, licences, users, roles, and access permissions.
- Monitor token consumption, API usage, request volume, subscription limits, and monthly costs.
- Prepare employee-wise, department-wise, tool-wise, and project-wise AI usage reports.
- Identify unusually high, low, unnecessary, or unauthorised usage.
- Establish reasonable usage limits and monthly budgets for employees and departments.
- Prevent the sharing of company AI accounts, API keys, licences, and credentials.
- Recommend the most suitable AI model or tool for each task based on quality, cost, speed, and data sensitivity.
- Reduce unnecessary token consumption without compromising the quality of work.
- Compare AI subscriptions and remove duplicate, underused, or unnecessary tools.
- Create and implement a company-wide AI usage policy.
- Define what company, customer, employee, financial, and confidential information may or may not be shared with AI tools.
- Review whether employees are using approved company accounts instead of personal accounts.
- Establish a centralised system or dashboard for monitoring supported AI usage and costs.
- Configure API controls, spending limits, alerts, and usage permissions where supported.
- Maintain records of AI-related expenses, renewals, licences, and assigned users.
- Investigate abnormal costs, usage spikes, account misuse, and possible data-security risks.
- Train employees on effective prompting, responsible AI use, data protection, and cost-efficient workflows.
- Create standard prompts, instructions, templates, and AI workflows for common company tasks.
- Evaluate new AI tools before they are approved for company use.
- Work with IT, HR, management, and department heads to implement AI controls.
- Measure whether AI tools are actually improving productivity, accuracy, speed, and operational performance.
- Submit weekly and monthly AI usage, cost, risk, and performance reports to management.
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