IT Manager Remote job – DigitalTolk

About DigitalTolk
DigitalTolk is a Stockholm-based, technology-driven language services company, founded in 2015. Our booking platform matches clients with professional interpreters and translators in seconds, across more than 210 languages and dialects. We are a trusted partner to Swedish regions, courts, police and other public-sector bodies, offering video, telephone and on-site interpretation, translation and messaging services.

Through the acquisitions of 24translate, Hieronymus and Interlingua, we now operate across Sweden and the DACH region, and we are building a pan-European language solutions platform.

Key responsibilities
Leadership and strategy

• Lead, coach and grow the IT Support team, and set clear priorities, service levels and ways of working.
• Own the internal IT roadmap and budget, aligned with business growth and the CTO’s technology strategy.
• Act as the escalation point for complex or high-impact IT issues.

IT operations and support

• Ensure reliable day-to-day IT support for all employees across Sweden and our European offices.
• Own the full device lifecycle: procurement, setup, inventory, repair and secure disposal of laptops, phones and peripherals.
• Manage onboarding and offboarding, including accounts, devices and access rights.
• Administer our SaaS and collaboration stack (Microsoft 365).
• Oversee office networks, Wi-Fi, telephony and meeting-room equipment.
• Experience with ManagedEngine or a similar MDM solution.
• Experience managing Windows Servers.

Security and compliance

• Own IT security policies, access control (least privilege, MFA/SSO) and endpoint protection.
• Ensure GDPR compliance in internal IT and support compliance with NIS2 and ISO 27001 requirements.
• Meet the information security demands of public-sector contracts and procurements.
• Lead IT incident response, backup and business continuity planning.

Integration and vendors

• Bring acquired companies onto common IT standards, tools and security controls.
• Manage IT vendors, licenses and contracts, and keep costs under control.
• Partner with Operations and People teams to improve internal tools and processes.

Behavioral attributes we value

• Ownership mindset: You treat the company’s IT environment, from devices and access to security and vendor contracts, as your responsibility, and you build a team that takes the same pride in the service it delivers.
• Accountability: You’re comfortable saying “this was my decision and it didn’t work” and equally comfortable leading the fix, the post-incident review, and the conversation with stakeholders afterward. You hold yourself and your team to clear service levels.
• Proactive communication: You escalate risks early to leadership, keep the organization informed during incidents and outages, and translate technical issues into clear business impact for non-technical colleagues.
• Continuous improvement: You use incidents, audits, user feedback, and integration lessons as input for better processes, security controls, documentation, and team practices.
• People leadership: You coach and develop your team, set clear priorities, and create an environment where people feel safe raising mistakes and suggesting improvements.