NOVA FINANCE is seeking a Customer Service Representative to support customers from its Islamabad operation. The representative will provide clear, courteous assistance, understand customer needs, and help ensure service requests are handled accurately and efficiently.
Responsibilities include:
- Respond to customer questions through the company’s designated service channels and explain relevant products, processes, and account procedures.
- Listen carefully, identify the reason for each inquiry, and provide accurate information or route complex cases to the appropriate team.
- Record customer interactions, update information, and maintain complete, organized service notes in company systems.
- Follow established service standards, privacy requirements, and escalation procedures when handling customer information or complaints.
- Track open requests through resolution and follow up as needed to provide a consistent customer experience.
- Share recurring customer concerns and process feedback with colleagues and supervisors to support service improvements.
This is an on-site role based in Islamabad. The successful candidate will bring a helpful, professional approach, strong communication skills, and the ability to stay organized while managing multiple customer requests.
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