Customer Service Consultant (English, Urdu, Pashto) Job in FairJ Consultancy Islamabad, Pakistan

The Customer Service Consultant is a full-time, remote role. The consultant will respond to student inquiries and, according to FairJ Consultancy policies and EU Regulations, provide clear information on study-visa options and guide applicants through admission and visa processes. Daily tasks include managing phone, email, and in-person communication, maintaining accurate records of each case, and following up to ensure timely progress. The role involves explaining required documentation, clarifying financial and visa requirements, and coordinating with internal team members to deliver a smooth, transparent experience. The consultant will also support continuous improvement of service quality by gathering feedback and suggesting enhancements to customer experience.