We’re AirHosts, a short-term rental management company running a growing portfolio of up to 20 properties across London. We’re looking for an experienced, full-time remote Virtual Assistant to join our guest operations team.
How to apply
Use the link below to apply: http://airhosts.co.uk/careers/remote-virtual-assistant-guest-operations
Submit your CV and a short video introduction through the form on that page. This is the only way to apply for this role.
What you’ll do
- Guest communications: handling enquiries, bookings, check-in/check-out coordination, and resolving issues promptly and professionally
- Cleaner coordination: scheduling and liaising with our cleaning team to ensure turnovers run smoothly between guests
- Calendar management: keeping bookings, availability and blocks accurate and in sync across all channels
- Listing optimisation: improving listing content, pricing and visibility to maximise bookings and revenue
- Review management: monitoring and responding to guest reviews, protecting and building our reputation
- General customer service: being the first point of contact for guests and resolving day-to-day issues
What we’re looking for
- Previous experience in a similar guest operations / property management / VA role is required
- Experience with a Property Management System (PMS). Zeevou preferred but not mandatory
- Comfortable using tools such as PriceLabs, Airbnb host tools, and Booking.com extranet
- Fluent in English (written and spoken)
- Available on WhatsApp for day-to-day communication
- Able to work 12pm to 8pm UK time, full-time
- Reliable own laptop and internet connection required
Role details
- Type: Full-time, remote
- Hours: 12pm – 8pm UK time
- Salary: Competitive, based on experience
- Probation period: 6 months, with performance reviewed every 6 months thereafter
- Start date: ASAP
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