About the company
Global Tech Solutions helps businesses operate smarter and scale through flexible outsourcing, customer support, finance, accounting, and technology services. We build dedicated teams tailored to clients’ workflows and changing support needs. We are seeking Customer Services Officers for our Islamabad-based team to deliver responsive, professional customer experiences across communication channels.
Global Tech Solutions helps businesses operate smarter and scale through flexible outsourcing, customer support, finance, accounting, and technology services. We build dedicated teams tailored to clients’ workflows and changing support needs. We are seeking Customer Services Officers for our Islamabad-based team to deliver responsive, professional customer experiences across communication channels.
Responsibilities
- Handle customer inquiries through inbound and outbound calls, live chat, and email, providing clear and accurate information.
- Understand customer concerns, resolve routine issues, and escalate complex matters to the appropriate team.
- Support appointment setting, customer retention, and follow-up activities in line with client processes.
- Record interactions, update customer information, and maintain complete and accurate case notes.
- Meet service quality, response-time, and productivity targets while maintaining a courteous, customer-focused approach.
- Coordinate with colleagues and supervisors to share feedback and improve support workflows.
This position suits a dependable communicator who can adapt to different client requirements, manage multiple conversations, and represent the company and its clients professionally. The role is based in Islamabad and is not designated as a remote position.
Source link