About the company
Homeward Partners is a real estate investment firm that buys homes as-is for cash, with a focus on a quick, transparent process and no seller fees. We are seeking a Customer Service Representative based in Lahore to support homeowners and prospective sellers as they explore a sale and move through the transaction process.
Homeward Partners is a real estate investment firm that buys homes as-is for cash, with a focus on a quick, transparent process and no seller fees. We are seeking a Customer Service Representative based in Lahore to support homeowners and prospective sellers as they explore a sale and move through the transaction process.
Responsibilities
- Respond to customer inquiries by phone and digital channels with a courteous, professional approach.
- Explain the as-is home-buying process, cash offers, closing costs, and available closing-date options using approved information.
- Gather and accurately record customer details, property information, questions, and next steps in the company’s systems.
- Qualify inquiries and route relevant information to the appropriate acquisition or transaction team members.
- Coordinate follow-ups and help customers understand progress through the closing process, including coordination with reputable title companies.
- Resolve routine concerns, escalate complex issues promptly, and maintain complete, accurate interaction records.
- Meet service quality and response-time expectations while protecting customer information.
This is an on-site customer support position in Lahore. The successful candidate will help create a clear, respectful experience for homeowners at each stage of their interaction with Homeward Partners.
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