Horus technology is seeking a Call Center Agent to support customer communications from its Islamabad location. The successful candidate will handle inbound and outbound calls professionally, understand customer needs, and provide accurate information while representing the company with care.
Responsibilities
- Answer customer inquiries, explain relevant products or services, and resolve routine issues in a courteous and timely manner.
- Make outbound calls when required to follow up on requests, share information, or confirm customer details.
- Listen actively, ask clear questions, and escalate complex or sensitive cases to the appropriate team.
- Record call outcomes, customer information, and follow-up actions accurately in the company’s systems.
- Meet service quality and productivity expectations while following approved call procedures and data-handling practices.
- Work collaboratively with colleagues and share recurring customer feedback that may improve service.
This on-site role is suited to a dependable communicator who can remain composed during busy periods and contribute to a positive customer experience.
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